TechMatrix announces partnership agreement with Lambda Technologies for Malaysia CRM Market
Tokyo - March 13th 2014 － TechMatrix today announced that it has signed Reseller Agreement for "FastHelp", its Contact Center CRM products with Lambda Technologies Sdn Bhd (Managing Director: Tan Say Min).
Lambda Technologies partners with a major contact center vendor Aspect Software Inc as an authorized reseller in Malaysia. Lambda Technologies has dedicated talents for contact center business and has many customers especially in financial and telco industries. Previously Lambda Technologies sold multiple CRM products on a case-by-case basis.
Since TechMatrix's contact center CRM products "FastHelp" has been highly regarded by a lot of customers in Japan, and "FastHelp" contains accumulated know-hows of high quality Japanese contact centers and also many sophisticated functions, Lambda Technologies has decided to be an authorized reseller to aggressively distribute "FastHelp".
For TechMatrix, Lambda Technologies is the second reseller in Malaysia. TechMatrix is expecting Lambda Technologies to gain many contact center customers, especially large scale centers in financial and telco industries.
■ About TechMatrix Corporation
TechMatrix is a specialist IT corporate group that helps to transform the business models and strengthen the competitiveness of client companies using state-of-the-art IT technology. As a solutions provider that understands the needs and resolves the issues of client companies, we are striving to continue our role as IT technology professionals that aim to create high value-added and enhance customer satisfaction.
Providing total services that encompass the whole process of analysis, design, development and integration, testing, operation and maintenance in order to install applications, network infrastructure and security infrastructure at client companies, our goal is to become a key partner that supports the management challenges in client companies.
TechMatrix is always exploring new trends in the IT field, where technological innovations occur on a daily basis, to deliver pioneering, state-of-the-art, best-of-breed technologies and solutions.
TechMatrix is listed on Tokyo Stock Exchange (3762).
■ About Lambda Technologies
Lambda Technologies was incorporated in year 2001 with over 100 years of experience in the ICT industry, combined. The Team has a proven track record of successful implementation and delivery. This team mainly comprises of ex-Lucent Technologies' staff that were in Management, technical support and project management roles. These individuals were selected from a group who had displayed a high level of motivation and they were previously identified as potential leaders and achievers whilst in their previous positions.
Lambda core business is to provide end-to-end customer contact center and data networking solutions that meet and exceed their customer's expectations. Lambda specializes in solutions consultancy and we assist customer to design, build and operate world class contact centers & networks. Lambda is skilled in voice and network and has a pool of talents who are trained and certified in Aspect Software and Extreme Networks. With this pool of trained talent on voice and data network Lambda can support its customers effectively. To further assist and enhance its customers operation, Lambda is involved in Customer Relationship Management, Debt Collection, Sales Force Automation and Telemarketing Systems and has built these systems into our customer contact centers.
Lambda is ready for the next wave of customer demand and Generation Y needs on Social Media, Unified Communication & Collaboration, Unified Sale and Servicing With Mobility. In this respect Lambda has established Lambda Mobile Apps, a MSC status company, to develop and focus on mobility solution with roadmap that match its customers roadmap and support the customers businesses to the next decade.
Lambda Technologies website