"FastChat" supporting the Web chat of FastHelp5 (Contact Center CRM system) has been released.
～ Improve business efficiency and response quality improvement by real-time communication with Text basis Web Chat ～
TechMatrix Corporation (President & CEO: Mr. Takashi Yuri, head office: Minato-ku, Tokyo Japan) , "FastChat" which supports web chat with the contact center CRM system "FastHelp" will be launched on June 1, 2018. Web chat communication is rapidly spreading mainly on corporate homepage as one of channels that provide customer service. FastChat makes it possible to centrally manage the history of Web chat in addition to SNS such as telephone, mail, LINE and Facebook. It also enables to collaborate with other multiple channels at the same time, then it will be absolutely improving the operational efficiency and response quality of the contact center. It will be released to schedule on 31st July,2018.
※For more information※TMX Press Release FastChat