Products & Service

The Best Practice for Contact Center (Call Center) CRM

Exceptionally Easy to use

FastHep5 is the next generation CRM System for Contact Center. TechMatrix puts all know-hows and knowledge accumulated through 20 years business experiences in Contact Center CRM field to develop FastHelp5. The newly designed user-friendly GUIs bring Comfort and Concentration to Contact Center. It enables to provide exceptional customer services far beyond customers' expectations.

Web Chat

"FastChat" which supports web chat handling with the contact center CRM system "FastHelp" makes it possible to centrally manage the chat history of web chat in addition to telephone, e-mail and SNS.

Linking with LINE · Chat Bot

Contact center CRM system "FastHelp 5" in cooperation with customer support service for LINE corporate customer support "LINE Customer Connect" provides a hybrid type customer service solution for chat and call on LINE.

Improve productivity of Drug Information Center

FastHelp Pe (Pharmaceutical edition) is the CRM System specialized to Drug Information (DI) Center of Pharmaceutical Company. It is based on FastHelp which is the best practices of Contact Center CRM, and expanded its functions to support DI Center specific business operations.

Maximize usage of FAQ knowledge

FastAnswer2 is a FAQ knowledge system that greatly enhances FAQ knowledge management and search functions necessary for customer support, improves operator response quality and operational efficiency, and improves customer self-resolution rate. It can be used as an integrated knowledge database by being able to collect and accumulate not only FAQs created by contact centers (call centers) and manuals for customer correspondence, but also operating instructions, product specifications, convention collections, past correspondence histories, etc. as knowledge.

All products are available on Cloud service

All Fast Series products are available as a cloud service, "FastCloud". It can be used for various Contact Centers (Call Centers) in a variety of industries.
With FastCloud, you can quickly start using Fast Series, which is the best practice of Contact Center CRM, if you have only PCs and internet access environment.