Product Uniqueness

Web Chat

"FastChat" which supports web chat handling with the contact center CRM system "FastHelp" makes it possible to centrally manage the chat history of web chat in addition to telephone, e-mail and SNS.

Product Uniqueness

Pick up In addition to telephone, Email and SNS, Webchat communication history can be centrally managed.

Customers who visit the company's website can ask questions by chatting to the contact center and the contact center CRM system "FastHelp" manages their history as well as telephone and Email. We provide multithread chat response function so that one operator can correspond to multiple customers. In addition, in cooperation with various artificial intelligence (AI) systems, we will continue to take over the response history (AI / BOT) to FastChat and also perform an extended function to smoothly realize manned correspondence by operators.

In addition to telephone, Email and SNS, Webchat communication history can be centrally managed.

Price information & Inquiry about FastChat(WebChat)

Please contact us for further information

Phone

TechMatrix Corporation Co.,Ltd.
CRM Solutions Sales Department

Monday - Friday (9:00-17:00) (Thai Local Time)

(66) 2-666-4853

Email

crm@techmatrix.co.jp