All Fast Series products are available as a cloud service, "FastCloud". It can be used for various Contact Centers (Call Centers) in a variety of industries.
Pick up Advantages of FastCloud
Cloud service specializes to Contact Center
With FastCloud, you can quickly start using Fast Series, the best practice of Contact Center CRM, if you have only PCs and internet access environment.
Rich functions to improve efficiency
FastCloud provides a lot of functions to manage Contact Center (Call Center) and improves its operational efficiency, such as CTI and/or Voice recoding system integration, talkscript, FAQ and etc.
Concurrent user based fee
Other CRM cloud service usually charges the fee by the number of registration IDs. If the agents of Contact Center work the shift, the number of registration IDs may be larger than the number of seats in Contact Center. FastCloud charges the fee by the number of concurrent users (seats). It can often save the monthly fee dramatically, comparing with other CRM Cloud.
User Customizable GUIs
According to the business operations, GUIs can be customized by users, such as change of input /output items, font size/colors screen layout and etc...
Private environment is available
Private Network service with VPN and/or private cloud environment are available as optional service.
Flexible data integration
Periodical data updates from data file can be made by uploading file to a specific site.
Acquired "FMMC Accreditation standard"
FastCloud is the first certified cloud service in the Contact Center CRM field applicable "FMMC Accreditation standard" in Japan.