How it works (Implementation image)
Enable "LINE" correspondence as a new support channel
In LINE Customer Connect collaboration solution, in addition to existing channels such as existing phones and e-mails, it can support LINE newly.
Centering on "LINE" by smoothly switching FAQ automatic response and chat support by operator, it realizes higher quality customer service.
Advantage of implementation
Improvement of Customer Satisfaction
By increasing the number of correspondence channels, it realizes contact center to connect anytime, anywhere, quickly. It leads to improved customer satisfaction.
Improvement of work efficiency
By replacing telephone correspondence with chat correspondence, response efficiency will be greatly improved. In addition, FAQ-based automatic reply promotes customer's self-resolution and contributes to reducing the number of inquiries.
Improvement of cost performance
By being replaced traditional phones with LINE chat or call, it leads to cost savings. In addition the reduction in the number of phone calls can reduce the burden on contact center staff.